How autonomy works
Overview
You decide how much Setell does on its own. There are three modes — Watch, Trust, and Auto — and you pick one per kind of action. Everyone starts on Watch: Setell drafts the work and asks you before anything goes out to a customer. Nothing sends behind your back.
One setting per kind of action
Autonomy isn't all-or-nothing. You set it per action class, so you can keep your guard up on the things that matter and let go of the routine stuff. Today there are two: Sending a quote and Following up on a quiet quote. More get added over time, and they'll show up here when they do.
Following up offers Watch or hands-off — either Setell suggests the nudge and waits for you, or it sends it in your voice on its own, two per quote at most.
| Mode | What Setell does | Best for |
|---|---|---|
| Watch | Drafts and asks before anything goes out. You confirm. | Everyone, to start |
| Trust | Handles routine work on its own, with a note telling you what it did. Still asks before sending a quote that looks off. | Once you trust Setell with the everyday stuff |
| Auto | Handles routine work quietly, then sums it up in your morning brief. Still asks on anything that looks risky. | Owners who'd rather check in once a day |
Watch is free for everyone. Trust and Auto are on the Business and Pro plans. Watch still gives you Setell's pricing check — it just pauses and asks instead of moving ahead.
Setell can offer to graduate you
You don't have to hunt for these settings. When your own behavior earns it — you've approved the same routine action several times without changing anything — Setell offers to switch that action to Trust or Auto for you. It shows its evidence, asks plainly, and only flips the mode if you say yes. See docs/autonomy/trust and docs/autonomy/auto.
The safety floor never moves
No matter which mode you pick, the safety checks stay on. A quote always goes through a preview-then-confirm step under the hood, sends are single-use, and your data stays yours. And one rule never changes: if Setell's pricing check thinks a quote is way off, Setell asks you first — in every mode. Speeding things up never means skipping the important question.
How to change it
Go to Settings, find the Autonomy card, and pick a mode for each action. The change takes effect on Setell's next action — no restart, no setup.
Related
docs/autonomy/watch · docs/autonomy/trust · docs/autonomy/auto · docs/autonomy/pricing-analyst · docs/studio/meet-studio
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