Docs / Autonomy

Trust mode

Business+

Overview

Trust mode lets Setell handle the routine stuff on its own and just tell you what it did — so you're not confirming every little thing. It still stops and asks before anything that looks risky, like a quote that's priced way off. Trust is on the Business and Pro plans.

Trust mode is a Business and Pro feature. On the Free plan you stay in Watch (which is always free). Upgrade in Settings → Billing to turn Trust on.

Before you start

A Setell Business or Pro plan.
Some of your own job history helps — Trust leans on Setell's pricing check, which gets sharper the more quotes you've sent.

What Setell does in Trust

Routine work moves on its own, with a short note in the conversation telling you what happened — so you can scroll back and see it.
Setell still asks before a quote that's priced off. If the pricing check is at the edge of your usual range, Setell proceeds and leaves you a note. If it's clearly off, Setell stops and asks — same as Watch.
The everyday stuff stops feeling like a checkpoint; the unusual stuff still gets your eyes.

Turn it on

Go to Settings and find the Autonomy card.
For Sending a quote, pick Trust.
Setell confirms with a quick note that it'll narrate instead of pausing on routine pricing pushback.

Setell offers Trust when you've earned it

You don't have to remember this setting exists. When you've approved several price-warning sends in a row without changing any of them, Setell notices — and right after your next send, Setell will offer to switch quote-sending to Trust for you. It shows its evidence ("you've approved the last 5 of these"), asks plainly, and only flips the mode if you say yes. Say no (or nothing) and it won't bring it up again for a couple of weeks. The same offer shows up on the Autonomy card in Settings, and agents connected over MCP can see it too — same signal, every surface.

What to expect

Fewer interruptions. Setell keeps moving on the everyday stuff and tells you after.
You can still see everything. Every auto-action leaves a note in the conversation. Nothing is hidden.
The real risks still pause. A quote that's clearly under- or over-priced still waits for you. Setell never auto-sends something it flagged as a real problem.

Troubleshooting

The Trust button is greyed out. Trust needs a Business or Pro plan. The card says so inline — upgrade in Settings → Billing.
Setell still paused on a send I expected it to handle. That quote tripped the strong pricing check (a clear FLAG), which always asks. Look at the note, then confirm or adjust the price. See docs/autonomy/pricing-analyst.
I downgraded and Trust is still set. Downgrading doesn't flip your modes back automatically — that's your call. Switch the action back to Watch in Settings if you want.

FAQ

What's the difference from Auto? Trust leaves you a note each time it auto-proceeds. Auto does it quietly and sums it up in your morning brief. Both still ask on a real pricing flag.
Will Trust send something I didn't want? No. It only skips the confirm step on routine work. The safety checks and the pricing flag still stand.
Do I set Trust once for everything? You set it per action. Today that's Sending a quote and Following up on a quiet quote; more options appear as they ship. Trust is a setting on sending — following up is either watched or hands-off.

docs/autonomy/overview · docs/autonomy/watch · docs/autonomy/auto · docs/autonomy/pricing-analyst · docs/account/plans

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