Docs / Insights

Your patterns

Overview

Your patterns turns your own quote history into plain-English takeaways — what share of quotes you close, the time of day your quotes land best, and which little extras (like a warranty line or a few photos) help you win. It's not a dashboard full of numbers. It's a short stack of cards, each one telling you one thing you can act on.

Before you start

  • Open Insights in the left menu.
  • Setell waits until you've sent about five quotes before it shows personalized numbers. Until then you'll see a friendly note instead of made-up patterns — one lucky win shouldn't become a rule.

What you'll see

Each card is short: a headline, a sentence or two, and one button if there's something to do.

  • Accept rate — the share of your sent quotes that get accepted. The big-picture number.
  • Best send window — the hour your quotes convert best, drawn from when you actually sent them.
  • View → decide — once a customer opens your quote, how long they usually take to decide. Helps you time a nudge.
  • Warranty lines and Photos attached — whether adding these lifts how often quotes close, comparing your quotes with them against your quotes without. This is the "what lifts my quotes" part.
  • By trade — which kind of work closes best for you, once a trade has enough quotes to call.

Some cards compare you two ways: Versus you (your own quotes against each other) and Versus SMBs (a rough industry read). Your own numbers lead — you against you is the honest comparison.

The send-time chart

Below the cards is a small When you send chart. Each bar is an hour of the day, and the bar's height is how many quotes you sent in that hour. Your best-converting hour is highlighted in your brand color, so you can see at a glance whether you're sending at your strongest time.

What to expect

  • Cards appear and reorder based on what your data actually shows — you won't see a card for a pattern you don't have yet.
  • Numbers update on their own as you send and close more quotes. There's nothing to refresh or run.
  • A card only shows a number when there's enough history behind it. No history, no guess.

Troubleshooting

  • "We'll personalize this once you've sent a few quotes." You haven't sent five quotes yet. Keep quoting — the cards fill in as the history builds.
  • A card says "not enough to call yet." That specific pattern needs more quotes before it's trustworthy (for example, the warranty card needs enough quotes both with and without a warranty line). It'll appear once you cross the line.
  • A number looks off. Each card shows a small footer with the counts behind it — check that first. If the counts look wrong, see docs/reference/troubleshooting.

FAQ

  • Is this a revenue or sales report? No. Your patterns shows close-rate and send-timing takeaways from your own quotes — not revenue, funnels, or charts of money. It's about what helps you win, not how much you made.
  • Where do the numbers come from? Only your own sent quotes, scoped to your account. Nothing is shared or compared against other businesses' private data.
  • Why don't I see all the cards? Cards only show when you have the history for them. They appear as you build volume.
  • Can Boxx use these patterns? Yes — Boxx reads the same patterns, so its advice lines up with what you see here.

Related

docs/quotes/send · docs/quotes/schedule-send · docs/boxx/meet-boxx · docs/quotes/attachments


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