The property record

Overview

Territory gives you a list. The property record is the page behind one row: the building drawn as a model you can turn, the findings marked where they were seen, what changed between captures, and the county's record of who owns it.

Every number on the page is a claim with a source behind it. Where Setell doesn't know something, it says so in words and draws nothing — an unknown is never a dotted line on the model that you might read as a measurement.

The record grades the roof on its own scale, and that scale runs the opposite way to the Territory list. See Reading the Roof Health grade before you compare the two.

Before you start

• The Roof Intelligence add-on has to be active. See docs/roof/overview.
• The building needs to be in the corpus — that is, Setell has read the area. Run a Territory scan first if it isn't (docs/roof/territory).
• Nothing to set up beyond that. The record reads public imagery and public county records, not your job data.

Open a record

1. Open Territory and find the building — in the table, on the map, or by searching an address or owner name.
2. Click the row or the pin to open the drawer.
3. Click Open the property record.

The page's web address carries what you're looking at — the tab, the capture, the camera angle, and any claim you've opened. Reload it, or come back to it later, and you get the same view rather than a reset page.

The four states

The record has four tabs across the top. Each one draws a different thing on the same building.

• Clean — the building itself, with its sections and its rooftop features labelled. No findings drawn. This is the "what is this building" view.
• Condition — the findings marked on the roof where they were seen, with the areas numbered so the panel and the model refer to the same spot.
• Change — two captures of the same building, compared. This one needs a second capture; where only one exists the tab says so instead of pretending.
• Opportunity — why this property was flagged: the owner and property record, hail exposure, the roof's reading, and the size class of the work (spot repair, section job, or whole-roof job) with the roof area in squares.

Turning the model

Three views sit in the top-right: a top-down view and two angled views from opposite corners. You can orbit between them.

The tilt is deliberately limited. The model is built from overhead imagery, so a steep side-on angle would be showing you geometry nobody measured. Where elevation data exists for the building, Setell has a true three-dimensional read and allows a little more tilt; without it the model is a flattened one built from the picture alone.

Reading the Roof Health grade

The record grades the roof on a five-band rubric, and higher is better:

This is not the Territory score. The Territory list ranks 0 to 100 where higher means worse, in four bands (Good, Fair, Poor, Critical) — a triage order for the map. The record grades Critical to Excellent where higher means better — a judgement on the roof. The words Poor and Critical appear on both and mean roughly the same thing; Good does not. On the list, Good means little was found. On the record, Good is the second-best grade of five. Setell prints this warning on the button that takes you here, for the same reason.

Setell often shows the band without a number. The number only appears when the read was precise enough to support one — a grade you can act on, rather than a decimal that invites you to invent a meaning. On some roofing materials the imagery can only separate bad from fine, and the record says that instead of picking a middle band.

Alongside the grade, Setell prints the sentence explaining it: what pulled it there, which section was worst, and whether the material or the capture limited what could be read.

Where every number came from

Select any claim on the page and Setell shows its provenance — the value, its status, the source it came from, and when it was retrieved. Sources are named plainly: an imagery observation, a building outline, a county, municipal, federal or hazard record, a weather station record, the model, a derivation, or a person.

Claims come back in three states, and the difference matters:

• Known — measured or published, with the source named.
• Unknown — the check ran and could not resolve it, with the reason given in words ("not measurable at this resolution", "roof shape not resolved from lidar").
• Absent — checked for and genuinely not there.

An unknown is never drawn. It is text in a panel, never a line on the model.

What's in the rails

• Roof Health — the grade, the explanation, and the capture it was read from.
• Sections / material — the roof broken into sections where Setell could separate them, each with its material and rating.
• Structure — roof planes, parapet, height, where those resolved.
• Evidence — the per-capture rows behind the condition read, including the rows that record what was not visible.
• Captures — every dated capture on file for the building, with its source, resolution, and licence, and which of them were used to evaluate it.
• Provenance — the trace for whichever claim you have open.

Along the side you also get Ownership, Economics, Exposure, and neighbourhood statistics for the census tract — the county's own public record of owner, mailing address, acquisition, land use, assessed and market value, year built and building area, plus hail, wind, precipitation and freeze–thaw counts for the location. All of it only where the county publishes it.

Turn it into an owner-facing report

The Opportunity tab has an Export report button. That generates the same owner-facing PDF described in docs/roof/recommendation-report — the document you hand the property owner, closing on a free on-site assessment. It never contains a price.

Ask Setell instead

In Studio: "What does the record say about that building on Oak Street?" Setell returns the same claims, with the same unknowns intact.

Your own agent can pull a property record over MCP, using the command-line package (npx @setell/mcp). It isn't published on the hosted connector today. It needs the add-on as well as Pro — see docs/mcp/capabilities.

What happens next

• The record is live. When a newer capture is processed for the building, the page reflects it.
• Nothing here creates a job, and nothing here contacts anyone.
• What you do with the record is yours. Setell reports the property; the outreach is outside the product.

Troubleshooting

• I see an offer instead of the record. The add-on isn't active on your account. See docs/roof/overview.
• "Not yet read — no capture has been processed for this building." The building is in the corpus but nothing has scored it. Run a scan over that area (docs/roof/territory).
• The Change tab says it needs a second capture. Only one capture exists for this building. Change compares two; it can't run on one.
• Structure fields say "not resolved". There's no elevation data for the building, or too little of it. The model falls back to a flattened read and says so rather than drawing a shape it didn't measure.
• No owner, no values, no year built. Setell doesn't cover that county's assessor yet, or the county doesn't publish that field.
• The grade disagrees with the list. It doesn't — they're two different scales running opposite directions. See Reading the Roof Health grade.
• Still stuck → docs/reference/troubleshooting.

FAQ

• Does this give me a phone number or an email? No. The record reports property and roof facts from public records and public imagery. It doesn't build contact lists.
• Does it say how old the roof is? No. Setell doesn't claim roof age from imagery anywhere in the product, and the record is no exception.
• Can I show this to the owner? Not this page — it's your working view. The owner-facing document is the report you export from the Opportunity tab (docs/roof/recommendation-report).
• Does opening a record use a quote credit? No. Nothing in Roof Intelligence is metered against AI quotes or AI messages.
• Why is the model flat-looking on some buildings? Because no elevation data was available and it was built from the overhead picture alone. Setell tells you which read you got rather than styling both the same.

Related

docs/roof/overview · docs/roof/territory · docs/roof/recommendation-report · docs/roof/report · docs/mcp/capabilities

Ready to try it on your own quotes?

Start free — no credit card. 14 days of unlimited Pro, then 3 free quotes a month.